RECEPTIONIST (British): Hello. Thank you for calling Great Britain Gravel. How may I assist you today?
CUSTOMER: (British): Hello. I’m phoning because I’d like to order some gravel for my garden path.
RECEPTIONIST: Of course. I’d be happy to help. What type of gravel are you looking for?
CUSTOMER: I’m still trying to figure that out. What is your cheapest?
RECEPTIONIST: Right now, we’re running a special on Scottish cobbles and Cotswold stone.
CUSTOMER: I’m not familiar with either of those. What colour are they?
RECEPTIONIST: The Scottish cobble will be multicoloured stones. The Cotswold stone is cream-coloured. We also have Blue Slate, but that is a bit more expensive.
CUSTOMER: I see. I’d really like to have an all-white garden path. What size is the Cotswold?
RECEPTIONIST: 20 millimetres. It comes in angular shapes.
CUSTOMER: Perfect. How much does it cost?
RECEPTIONIST: Normally, it costs £90.00 for a bulk bag. But right now it’s on sale for £80.00 per bulk bag.
CUSTOMER: How much comes in a bulk bag?
RECEPTIONIST: The bulk bags are 850 kilogrammes.
CUSTOMER: I’m not sure exactly how much I’ll need.
RECEPTIONIST: A bulk bag is enough for about 15 square metres.
CUSTOMER: Oh, that’s way too much. My path is only going to be about eight square metres.
RECEPTIONIST: I would recommend buying the bulk bag so that you have some leftover to fill in the path over time. However, you can also buy 22 kilogramme bags for £3 per bag. You’ll need 425 kilogrammes minimum. So, that’d be about £60. You’re better off buying the bulk bag and just saving the extra.
CUSTOMER: Hmmm . . . I guess you’re right. I’ll get the bulk bag.
RECEPTIONIST: Great. I can take your order for you. What is your name?
CUSTOMER: John Hickin. H-I-C-K-I-N.
RECEPTIONIST: Great, thank you. Would you like it delivered or are you going to pick it up yourself?
CUSTOMER: Delivered please. How fast can you get it here?
RECEPTIONIST: We guarantee delivery anywhere in England within two days of your order.
CUSTOMER: OK. It’d be great to have it here by Friday at 17:00. I want to start putting it in this weekend.
RECEPTIONIST: That’s not a problem. Where are you located?
CUSTOMER: Divenhoe Park. Essex. AO1 5SE.
RECEPTIONIST: And what is your mobile number?
CUSTOMER: 1209 811358
RECEPTIONIST: OK. Now, it is important that you are able to accommodate the delivery vehicle. A lorry will bring the bulk bag and use a tail lift. You will also need to be able to manoeuvre the pallets that our drivers use to unload the bags. Also, there must be a solid, level surface for our drivers to unload the delivery. All deliveries are kerbside. Will that be possible?
CUSTOMER: Yes, that shouldn’t be a problem. How much does delivery cost?
RECEPTIONIST: Delivery to your area is £50. We guarantee that it will be there on Friday by 17:00. If it’s not, we’ll waive the delivery fee.
CUSTOMER: Sounds good. Just one more thing. Do you sell any type of ground-cover that prevents weeds from growing up through the path?
RECEPTIONIST: Yes. We sell woven ground-cover. How wide is your path?
CUSTOMER: 1.2 metres.
RECEPTIONIST: We have some that is 2 metres wide. A 20 metre roll will cost £54.99.
CUSTOMER: Alright, I’ll take that as well, then. I think that’s everything.
RECEPTIONIST: Sounds good. You will need to visit our website and pay the balance in full with a credit card in order to confirm your purchase. Just go to our website and enter your order number 1098347. After making your payment, you will receive a 10-digit confirmation number. If, at any point, you want to track your order, you may enter your confirmation number at our website and receive an update about the location of our driver.
CUSTOMER: Perfect. Thank you for your assistance. I appreciate your help.