1. If you return unwanted shoes straightaway, with a receipt, the shop will probably give you a refund.

2. You are advised to accept a credit note if you are offered one.

3. The factory is responsible for replacing unwanted shoes.

4. You can ask any shoe shop to send shoes to the Footwear Testing Centre.

5. Shops prefer to give a credit note rather than change shoes.

6. The customer contributes to the cost of having faulty shoes tested.

7. The procedure for making a legal claim is easier in Scotland.

8. Legal advice and forms can be bought from certain shops.