The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The given pie charts illustrate the results of visitors’ answer how they were satisfied with Parkway Hotel’s customer service between 2005 and 2010. The rating grade are categorized in five grades; “Excellent”, “Good”, “Satisafactory”, “Poor”, “Very poor”
Overall, the satisfaction rates of customer service had improved in 2010 compared to 2005. The proportion of positive answers containing “Excellent”, “Good” were increased while the proportion of negative answers like “Poor”, “Very poor” were decreased.
One key changes between 2005 and 2010, visitors who rates “Excellent” soared from five percent in 2005 to 28 percent in 2010. In addition, the percentage of rating “good” has about tripled from 14 percent in 2005 to 39 percent in 2010.
On the other hand, the proportion of visitors who are not satisfied with the service were diminished. The number of visitors who answered “Poor” plummeted form 15 percent in 2005 to 4 percent in 2010. Moreover, the percentage of rating “Very poor” had nearly halved from 21 percent in 2005 to 12 percent in 2010.