The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
The given pie charts illustrate the results of visitors’ answers regarding/on how they were satisfied with Parkway Hotel’s customer service between 2005 and 2010. The rating grade is are categorized in five grades; “Excellent”, “Good”, “Satisafactory”, “Poor”, “Very poor”.
Overall, the satisfaction rates of customer service had improved in 2010 compared to 2005. The proportion of positive answers containing “Excellent”, “Good” were increased while the proportion of negative answers like “Poor”, “Very poor” were decreased.
One key changes between 2005 and 2010, is that visitors who rated rates “Excellent” soared from five percent in 2005 to 28 percent in 2010. In addition, the percentage of rating answers that were rated as “good” has was about tripled from 14 percent in 2005 to 39 percent in 2010.
On the other hand, the proportion of visitors who are were not satisfied with the service were was diminished. The number of visitors who answered “Poor” plummeted form 15 percent in 2005 to 4 percent in 2010. Moreover, the percentage of rating “Very poor” had nearly halved from 21 percent in 2005 to 12 percent in 2010.
총평: (6/7/7/6) 6.5
1차적인 분석은 잘 해주신 상태입니다. 그러나 이에 비해 2차적인 분석은 더 필요하고요. 단순히 각 항목이 어떻게 변했는지를 적고 끝내는 것이 아니라, 05년에는 어떠한 항목이 가장 높고 낮았는지, 그리고 10년에는 이에 대해 변화가 있었는지 등에 관해서도 적어주시면 좋아요.
수고하셨습니다 :)