▶ Your Answer :
Dear Sir or Madam,
I recently bought a coffee machine from one of your shops, which is located in Braddon. The machine, however, failed to provide hot water. Despite the call I made to the customer service reagarding this problem, there was no appropriate response from your your shop. I am wrtiting latter to claim full-refund. I am writing to claim refund for a coffee machine I bought from your shop. It i because the machine cannot provide hot water. It was a couple of Few weeks ago, when I purchased 'Espresso Iberita'. Even though I have correctly followed the steps of the instruction from the installation guide, the machine could not heat up the water to extract a brew coffee. I suspect suppose that there is a flaw in the pressure pump as well as the boiling pipe. Since this is a vital issue for the coffee machine , I made immediate call to the store.
By the way, when I called your store, a lady who answered the phone who was not professional at all, rather rude and defensive. As an example, she refused said that the shop has no responsibilty, but the main brand store the headquarters are liable for the faulty products. So, I called up Neste customer centre to assure the fact the lady gave me, which turned out as a wrong information Now, it turns out as a worng information and I cannot help complaining it.
Your customer service declined my request to replace or to fix the goods, instead, mislead the customer with the wrong information. I have walk through your company's customer policy. It is cleary stated that if any purchased products from the shop is faulty, consumer may claim full->>대쉬 빼주세요 refund within 3 weeks. Following your company's policy, consumers can claim refund within three weeks if there is any defect on a product/products. In the respect of this statement, I am requesting for the full amount of refund. Additonally, please do train regularly your staff regulary so that they do not provide wrong information.
Thank you for the attention regarding this problem. I look foward to your promt response.
Yours faithfully,
Eric
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이거 280자 전에 task2 350자 하면 630자입니다 남들보다 거의 130자 정도 더 쓰고 나옵니다 task1 분량 정도 더 쓴다고 생각하시면 되는데 시험장 가서 이렇게 길게 절대 못 씁니다 줄여주세요 최대한
Task Achievement - 5 Coherence and Cohesion - 4 Lexical Resource - 6 Grammatical Range and Accuracy - 5
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