Dear Sir or Madam,
Hello, my name is Kate Lee. I am writing to you to report the problem with the fax machine I purchased from you on May 5th and asking you for some help to solve the problem as soon as possible I bought a fax machine whose model number is A5100 last month, and the reason I purchased the model is that as you mentioned at that time, it was able was its ability to fax lots of amount of documents at once. Yesterday, however, when I tried to send 30-page documents to the Government office by the machine, it did not work for some reason. To be specific, the machine seemed working well up to 10 pages but once exceeding 10 pages, it could not handle to send them. For this reason, I managed to fax the documents right before the deadline for submission in Staples located three blocks away from my home.(여기서 paragraph가 끝나버리면 해석이 너무 애매하게 됩니다. 그래서 어떻게 됬는지가 설명이 필요해요) We need to fix the machine urgently as there are still a couple of documents to send to the government office within a week. Unless it is not fixed within a week, I have to go to Staples again and pay extra charge to fax, which is a waste of time and money for me. Therefore, I would really appreciate it if you could visit our office at your earliest convenience and solve the problem so that we could fax all documents on time with no extra charge. I am looking for hearing from you.
Thank you for your help in advance. Yours sincerely, Kate Lee |