▶ Your Answer : The pie graphs compare a survey at the Parkway Hotel on 100 guests about the area of customer services divided into five different grades between 2005 and 2010. Overall, it is clearly seen that during the period given, the ratio of hotel satisfaction generally increased. In 2005, the majority of hotel guest answered as satisfactory or poor, whereas more than half percentage was at good or excellent in 2010. As is shown by the graphs, in 2005, only 5% of hotel visitors who attended the survey evaluated hotel as excellent, but it improved more than five times to 28% in 2010. Furthermore, the proportion of good area dramatically rose from 14% to 39% approximately three times. In terms of the remaining categories, compared with over good areas, there were decreases on poor grade and very poor grade, from 21% to 12% and from 15% to just 4% respectively. In addition, the fugure for satisfactory occupied around half percent at 45% in 2005, but it reduced by 28%, to 17% in 2010. |