목표 레벨 9입니다.
Writing an email to the customer service manager in 150-200 words. Your email should do the following things:
Describe the problems you are having with the Internet.
Explain how the problem has affected you
Explain what you want the manager to do.
Total 162 words
Dear Manager,
My name is Yuri Kim, and my account ID is Celpip010. I am sending this email regarding my bad Internet connection.
Since last Saturday, my Internet has been very slow. Sometimes there was no connection. It is a very big problem for me because I am working at home. I have many video conferences with clients every day. However, during this week, I had to reschedule or cancel the conferences because of the unstable network. For important meetings that I was not able to put off, I had to go to a nearby coffee shop for a better Internet connection.
I called customer service to make an appointment with a technician, but the representative said that the earliest day available is next Friday. I cannot work without the Internet for another week. Therefore, I hope you consider my situation as an urgent case and assign a technician as soon as possible.
I am looking forward to hearing from you.
Sincerely,
Yuri Kim