▶ Your Answer :
In the reading passage, there is ample support for the author's claim that automated telephone system is not only inefficient but also inaccurate to conduct surveys. However, the professor in the lecture gives several reasons as a rebuttal to the author's point. First, the professor contends that automated survey system is not faster than people contact survey. If the respondents answer direct to the people, they are more likely to hang up. In addition, non respond rates are higher by using this method. Therefore, it takes more time to gather the answers that surveyors need. This cast doubt on the reading passage's claim that automated system is faster way to reach the target number.
Next, the professor insists that accuracy of the answer machine is false. This is because, there are no way to confirm the identity of the respondent. However, person who asks knows what is wrong in the context. This counters the reading passage's assertion that automated survey can guarantee respondents to tell the opinion truly.
Finally, the professor argues that the prerecorded question cannot account the error. Although people can know what is wrong by the voice tone of the speaker, machines cannot acknowledge hesitation and diffusion. This refutes the reading passage's suggestion that the automated system shows more reliable data.
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