▶ Your Answer :
An intriguing topic of discussion at hand is whether to discuss upsetting or controversial problems with others, e-mail/text messaging is better than telephone/voice-messaging. The answer to this question can vary greatly, depending on the individual perspectives. Thus, the jury may still be out, but as far as I am concerned, I agree with the statement. In this essay, I will present two reasons supporting my standpoint as follows.
First of all, sending our opinion by e-mail or text messaging can decrease the possibility of misunderstanding, while the direct method such as telephone/ voice-messaging may aggravate the controversial problems. This is attributed to the fact that we would revise our messages before sending it and this process prevents unnecessary mistakes. For instance, when I had trouble with a team assignment, at first I tried to solve this problem through the voice-messaging. But, it makes a misunderstanding between me and a team member because of my tone of voice like I was angry. It was not until I sent a detailed e-mail that the misunderstanding between us was cleared up.
Second, solving problem through e-mail/text messaging can employees to work in more productive. This is because it can serve as one of the key factors for them to perform better and to improve team-work. With such factors, they put in more effort and concentrate better on their tasks. According to a research conducted by the Ministry of Labor in 2009, there was a huge difference between two groups of employees in relation to their rates of achievement. Employees in Group A exchanged their opinion of problems through text messaging and those in Group B did through vocal messaging. The researchers showed that the former group reduced 25% more number of hours on solving problems and performed higher than the latter group. In particular, the employees in Group A submitted assignments on time and participated actively in group meetings. On the other hand, those in Group B lacked focus in group meetings. It can be inferred that solving problems by text messaging has a great correlation with the amount of effort and energy that employees invest in working.
In conclusion, I strongly argue for my standpoint on account of the two reasons mentioned above. Once again, although the verdict may still be out, I personally believe that two of my rationales above are sufficiently convincing enough to represent the viewpoints of a majority of people who are in favor of my claim. |