Nowadays, a huge number of new products have been released much sooner than what we expected to. However, all the products do not completely show perfect conditions. At this point, in an effort to refund or change it to new one, some people just e-mail them to complain about it, while some others derectly go to the shop where they purchase it and get refund or change it. I think that it is much more prudent to go to a shop, because if they write a letter to express their dissatisfaction, it might not be brought to the attention of the employees to the maximum. In addition, most workers tend not to show their resposibilities for customers. I would like to give you my experience to better understand it.
I presume that writing a letter never good enough for buyers to complain about poor services unless they have good relationships with employess in a shop. For instance, when I realized that there was some troubling problems with the phone I bought in Korea, I e-mailed them to complain about it. Unfortunately, it was their opinion that they could refund or change it to new one for me only if the phone can be proved to a defect. I directly went to the shop and showed the phone, saying what I wanted from them is an apology to me and refund or change it. Without direct contact with them, I would not have been given a full-refund and the shop would never have earend trustworthy from people.
I can understand why some people complain about poor services and products with a letter, but it is misleading to think that it is good enough for them to get the maximum amounts of trustful services. For this reson, I maintain that face to face much more effective way to get refund or change their products.
아니 어떻게 정신없이 쓰다보니까 30분쯤에 330자 정도 쓰긴썼는데 괜찮은지 모르겠네요.
좋은 충고 환영합니다.^^
오타는 6개 체크됐네요.. 오타보니 그저 웃음만...ㅎㅎ; |