제품에 불만이 있을때, 현장에서 바로 항의하는 게 좋을까요? 아님 편지로 항의하는게 좋을까요? |
On any given day, it is inevitable to see the long line of people complaining about poor service or faulty products in front of customer service desks. As for me, I would complain in writing rather than join the people in line. The rationale behind this is that complaining in writing allows people to deliver their displeasure in a logical and composed way and save time significantly. First of all, complaining in writing plays an integral role in enabling people to deliver their displeasure in a composed and logical way by providing them with enough time to bring their anger under control and collect their emotions. During the time given, we can recollect all situations and write a complaining letter with best-suited words to explain logically not emotionally that we deserve reimbursement. To take a personal example, I had a Chinese cuisine catered for a banquet on my father’s 60th birthday anniversary. The problem is that he arrived an hour late and all food he brought came to be cold and was arranged messily. Even though I got angry and wanted to express my anger at the spot, I cannot help but to calm down because my parents and cousins were sitting near me. After celebration I took time to write a complaining letter because I came up with the idea that I deserve reasonable reimbursement. As taking time to write, I was able to choose the best words to express logically my embarrassing situation due to the cuisine’s poor service rather than to appeal emotionally. I recognized that if I showed my anger in person at the spot I made the cuisine angered and made worse the situation rather than resolved it. In this sense, in that people are able to take time to collect all situations, complaining in writing is much more effective. On top of that, complaining in writing is the most convenient and time-saving way. Nowadays, most companies have their homepage and are willing to collect customers’ opinions. If we use the homepage to deliver our displeasure, we are able to save our valuable time in that we do not need to go to the stores again and stand in line in front of customer complaining desks. Moreover, because we can submit our letter online by simply clicking one time a mouse, it is very convenient. For example, I bought one body lotion from a TV home shopping channel. The delivered product was only half full. I logged in to its homepage and I submitted my complaining letter. Amazingly, the whole process took only three minutes and I got the refund. In sum, complaining in writing is a much better way than in person because it gives the opportunity to collect all emotions and bring anger under control. Moreover, it save our valuable time and is convenient. |