Nowadays, a huge number of new products have been released much sooner than what we expected to. However, all the products do not completely show perfect conditions. At this point, in an effort to refund or change it to new one, some people just send an e-mail to them to complain about it, while some others derectly directly go to the a shop where they purchase it and get refunded or changed it. I think that it is much more prudent to go to a shop, because if they write a letter to express their dissatisfaction, it might not be brought to the attention of the employees to the maximum. In addition, most workers tend not to show their resposibilities for customers. I would like to give you my experience to better understand it.
I presume that writing a letter is never good enough for buyers to complain about poor services unless they have good relationships with employess employees in a shop. For instance, when I realized that there was were some troubling problems with the a phone I bought in Korea, I emailed them to complain about it. Unfortunately, it was their opinion that they could refund or change it to with new one for me only if the phone can be proved to a defect. I directly went to the shop and showed the phone, saying what I wanted from them is an apology to me and a refund or change it. Without direct contact with them, I would not have been given a full-refund and the shop would never have earend? trustworthy from people.
I can understand why some people complain about poor services and products with a letter, but it is misleading to think that it is good enough for them to get the maximum amounts of trustful services. For this reason reson, I maintain that face to face much more effective way to get refunded or changed their products.
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