Complaining is an essential method for customers to get better services or products. Some people prefer to complain in writing. Yet, after closer inspection, it is more prudent to complain in person. This is not only because complaining in person is more effective but also customers can get solution on the spot.
To start with, complaining in person is more efficient. This is mainly due to the fact that customers can convey their anger directly to the company. Face-to-face correspondence is more persuasive because customers can express their feelings by their gestures, facial express and tone of voice that writing cannot accomplish. To illustrate this point, when my family lived in countryside and tried to move to the city, we had economical problem with the ex-landlord. At first, we complained in writing, which was inefficient. However, as we complained in person by visiting the landlord, we could solve the problem easily.
On top of that, when customers complain in person, they can reach the solution right away. This is mainly because the company should deal with customers right away as they complained directly. This is evident when one ponders that the company will be more stimulated when they get complains in a physical way. For instance, last summer, my parents bought a MP3 player for my birthday present. However, as I turned it on, the screen was broken. When I visited the store and complained in person, they exchanged it right away. If I complained in writing, I would not get the same treatment.
To sum up, it is wiser to complain in person, since it is more effective and also customers can get solution on the spot. In this response, customers should always remember that they will get better treatments when they complain in person than complaining in writing. |