There are two ways of complaining about something that might have a problem on products or unsatisfied services. One is in writing and the other is in speaking personally. It is very hard to mention that which one is always better than the other. However, I prefer the former one. There are several reasons that why (of what) I prefer to complain in writing.
First of all, I do not have to worry about how to manage my expressions. When I am anxious about something I can not usually smile so people usually thinking that I am angry. Moreover, sometimes it makes people be enraged at me and it causes an unpleasant communication. However, with by writing I do not have to show them my face so , it will bring better effect if I use a genial words for complaining.
Secondly, people can complain with the anonymity. Complaining in front of the person directly involved is a difficult task and also people can not say everything what they want to complain about; people don’t want to make the person harbor a grudge against them. However, It is not a really necessary thing that you put your name on the papers that contend included by a complaining. In other words, people can be more honest and more objective about what they want to complain.
To sum up, the writing is better ways to complain for me because of these following reasons above that unnecessary managing expression and the anonymity. However, people should respect other’s personalities and also try to be polite as possible as they can when they are complaining about problems something. Then it will make a better society and strong sense of community.