▶ Your Answer : In the reading passage, there is ample support for the author’s
claim that automated telephone survey is more efficient and accurate than the
human operators. However, the professor in the lecture gives several reasons as
rebuttal to the author’s point.
First, the professor contends that automated telephone survey
would take longer time than people expected. This is due to the fact that non-response
rate of the automated telephone survey is practically lower than that of human-operators
survey. Since people feel less guilty for ignoring the questions of the
machine, non-response is more likely to be occur in automated survey. This
casts doubt on the reading passage’s claim that automated telephone survey
conducts their mission in quick manner.
Next, the professor insists that automated telephone system might
count improper response for the survey. Since its process of questioning is
indiscriminate, if there is an inadequate person for survey, like children, it
could count it for data mistakenly. On the other hand, human can recognize the
situation and correct it. Hence, this counters the reading passage’s assertion
that the automated survey is optimal to receive accurate survey.
Finally, the professor argues that automated telephones might make
mistakes on the survey. Since there is a possibility of respondents’
misunderstanding to the given question, it could be counted in the survey.
However, when people operate survey, they can prevent this situation by
correcting the question in more organized way to make respondents easy to figure
out it. This refutes the reading passage’s suggestion that the automated
telephone system yields the lower probability of errors. |