There has been an ongoing debate over whether or not complaining in person is better than in writing. Many people, perhaps most, are against this stance that complaining in writing is good than in person. However, others may assume that people can have good results by visiting rather than sending e-mails. I agree with the latter position.
First of all, visiting in person when they solve the problem is very helpful. People can solve the problem right away. Also, people can have good results because the problem are not likely to misunderstand.
For example, when I am 13-year-old, I had experience when I sent e-mail about malfunction, the company misunderstood that the problem is responsible for me rather than company. Complaining in person can prevent misunderstanding. And, a famous Korea company SAMSUNG always show the best example. When they decide to company's problems,they always have meeting by talking and debating in order to prevent misunderstanding. It is evidently shown that complaining in person is better.
But, even the assumption above is very plausible, people who disapprove my idea may argue that complaining in writing is better. If we encounter people in person, we can obtain anger and irritation. Because people must be revealed their emotions to face. I tatally concede this. Yet, I still an emphasis on my idea because there is one more important matter to consider.
If we visit the site, we can get good results from problems. Most people who work the company must be thinking requiring in person are a lot of influence to workers. Last year, I suffered two difference in person and in writing . I am very surprised that the company is different about coping with problems.
To be specific, when I visited in person, the problem is settled right away. But, When I sent e-mail, the problem are not settled for a week.
To sum up, though everyone may hold a different position on this issue, I am in favor of the idea that complaining in person is better to people who want to solutions. |