▶ Your Answer :
In real life, people are dissatisfied almost at anything. In order for people to be satisfied, they should complain. There are mainly two types of complain: one is through writing and the other one is in person. In my case, I prefer to complain in person face to face. This is because I can express my opinion and feeling clearer. Also the response will be immediate and favorable.
First of all, complaining in person is a better way to express my opinion and feeling than complaining in writing. There are a number of ways that I can clearly express my opinion. For example, if my product has a problem, then I can take the product to the store and show to the staff. In this way, I do not have to elaborate further; a picture is worth than a thousand words. In some cases, it is hard to pin-point a problem of a certain product, especially electronic devices. People have hard time on describing the problem as they are not specialists. As a result, there is a big chance that people’s complains may end up ignored. In addition, face to face communication is a better way to deliver my dissatisfaction of a product or service. To be specific, I can use my different tones, higher loudness of voice and body language to fully express my feeling. However, writing only shows plain words. Consequently, a writing of complain cannot show how serious my problem is or how dissatisfied I am. This shows that complaining in person is better at expressing my opinion and feeling than in writing.
Second, by complaining in person I will have immediate and favorable response. What I mean is that since the complaining process is done in face to face communication, I will get immediate apology, feedback and solution. For instance, if my brand-new shirts had some problems, then I can bring the shirts to the store and complain about the shirts. The store manager will immediately make a refund or compensation on the spot. On the other hand, if I complain in writing, then it takes several days for me to receive a reply. What’s worse, some stores do not provide favorable solutions. In order for me to be properly treated, I should complain in person so that I can get quick, favorable solution. This demonstrates that complaining in person will bring better result than complaining in writing.
In conclusion, when I am complaining about a product or service, I always complain in person. Firstly because I can effectively express my opinion and feeling. Secondly because I will have immediate and favorable response. |