There has been an opinion over which is better way to convey the complaints to someone. Some people would say that saying in personal helps to reduce the misunderstanding of the written content and to deal with a problem faster. However, in my view, when we tell the complain, using the text has benefits for the relationship between the speaker and listener rather than saying directly.
Firstly, I can think the speaker's circumstance when there is a complain. It is hard to choose the words to express the complaints. This is because the person who say the complain oneself would feel uncomfortable in any ways. The speakers will have to prepare the facial expression while having a not good conversation and consider the listeners's response to it. From my experience, when I was traveling, I stayed the hotel that had poor room service. That hotel served me the dirty bad sheet and pillow and thus I called for the front desk but there was no answer about that. I was upset so I was trying to say the complaints. However, at that time, I thought that it was difficult to tell them in personal. Finally, after leaving there, I wrote the letter that said my complain and then they apolozied me. Above all, a letter enables us to avoid uncomfortable situation.
In addition, as far as the listener's shoes, a type of mail can make the listener few hurt his or her feelings rather when hearing directly. That is due to the fact that a text letter style produces more time to respond the complain. It means that since the listeners have enough time to think of it, they will manage the situation unemotionally. As a matter of fact, when someone talks about the complain to us, we will also feel so bad ourselves even if we had mistakes. In this sense, instead of a direct saying, if we become informed of it in a letter, there would be far more time to deliberate about it. Likewise, in this way, from a thoughtful response, there could be few conflict on their troubles.
In conclusion, when we have some complaints to say, I strongly believe that witting a letter is effective way for both; the speaker and listener for final resolution in peace methods. Sometime, a letter can play a role to show the polite manner by organizing the form, choosing the proper words and hiding the upset facial expression. If we want to maintain the relationship with people, we are better to choose a letter for better interaction among people. |