It is better to complain about poor goods or service in person than in writing.
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There is a controversy over whether it is more convenient way for people to complain poor service by writing a letter or meeting person. Some people might believe that writing help people solve the problem more reasonably. However, I am certain that complaining in person is more efficient way for people. This is because this way can allow customer to convey their opinion quickly, explain problems more specifically, and help deal with unexpected situations.
Above all, complaining about poor goods in person makes a great contribution to deliver customers' opinion very quickly. What I mean by this is that nowadays the network system are well-developed, so customers who have complains or problems with goods or services can contact the company producing the products or services right away even though they are in aboad. For example, I bought a notebook made by Sony two years ago when I was freshman and I have traveled Europe for a month last summer vacation. I brought the notebook because I needed some information while traveling many countries, but I had some problems with my notebook that were not working appropriate. Therefore I went to the customer service center located in London England, solved the problems quickly without any postpone. Hence, resolving problems can be solved by private meeting is beneficail to customers.
Moreover, consumers can expain what the problems or services that they do not satisfy exactly by commuicating face-to-face. This is because they can talk each other, not one-way communicating, so that consumers can point out how to the problems should be solved. For example, my father often used car-service center for updating his nevigation device. When he visited the center, he always gave some idea about drawbacks that the device have. This kind of process is win-win process between consumers and company because they would have better products and provide people with high quality of services. Therefore, contacting directly allows people have more desirable resolutions.
Finally, meeting a manager who is in charge in the after-service of the products or services plays a key role in dealing with an unexpected situations. To explain, although we had after-services, the product already fixed could make another problems as soon as customer got it. If people write a letter in order to solve problems, they could not do anything to solve another problem except writing a letter again. However, if we meet a manager directly, we would deal with proper way without any surprising. Consequently, this way makes is possible for people to save amount of their time because of fast and faily certain service offered in front of the customers. It is obvious that contacting managers is better way to sovle problems.
To sum up, even though writing a letter is somewhat more logical to express people's opinions, the advantagesof complaining directly lead to better results. Thus, I strongly believe that people should deliver their opinion by themselves in personal way.
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