Thank you for contacting the TOEFL® Program.
Dear Test taker,
Thanks for your message!
Unfortunately, we can't change the information that appears on your test taker score report.
The information on the computer at the test center comes from the information you entered in your TOEFL® online account before you took the test. If you had updated your information online or contacted us before the test, we could have helped you, but for security reasons we can't change identifying information in the test taker's account after test day.
To request a change in the name, date of birth, or identification number that appears in your TOEFL® online account, please send a copy of your primary identification (ID) document, with your photograph clearly visible, and a copy of this email to TOEFL@ets.org, or by fax to +1-610-290-8972, as soon as possible. Be sure to include your ETS ID number, and registration number on the fax or on your email.
Indicate how the name or date of birth should appear in your online account:
Last Name/Family Name:
First Name/Given Name:
Middle Name (if any):
Date of Birth (month, day and year):
If you send your request by email, please allow approximately 2 business days for your information to be reviewed.
If you send your request by fax, please allow 10 business days for your documentation to be reviewed and your account to be updated. After the 10 days, log in to your account to verify that your information is correct.
Keep in mind that the name and/or date of birth that appears in your online account must exactly match the identification document you bring to the test center. If the names and/or date of birth do not match, you may not be able to take the test, your registration will not be rescheduled and your test fee will not be refunded.
My name is Eunhye Agent ID 3349 - I hope this helps, thanks for your interest in the TOEFL® test!
ETS is committed to improving your customer service experience. Please take a moment and complete a short survey so that we may identify ways to improve our service to you. If you're unable to access the survey by clicking on the link, please right click on the link, copy the hyperlink, and paste it into the address bar of your web browser.
https://www.surveyresearchonline.com/se/7321E7ED2596BF72
이렇게 답장이 왔는데요ㅠㅠㅠ 이거 안된다는거 맞죠? 시험보러갔을 때 반대로 되어있는거 감독관님?이 보고 그냥 가서 메일 보내거나 전화하면 된다고 그냥 시험 보라고해서 가볍게?생각하고 있었는데 혹시 안되는 건가요?ㅠㅠ