▶ Your Answer :
Based on their experience and understanding of
the world some people might prefer to complain their uncomfortable experience
about a product or bad service in person. However, I personally prefer to
complain in writing. There are some reasons why I prefer writing while I want
to complain.
First of all, I could explain about my
uncomfortable situation or low quality of product more logically with detail. I
believe most of situation, writing is better than speaking when I need to
explain something. My personal experience can be a compelling example. When I
was a college student, I went to museum and I found that there was poor
discriptions about the artifact what I most wanted to see. I was annoying at
that moment. Instead of calling museum manager to complain directly in person,
I rather write an e-mail to them with detailed explanation. After few days, I
could get a nice reply from them.
Second, although there could be various
advantages of complaining in person, I think there is obvious disadvantages by
doing it. Making complaint in person sometimes didn’t go well as someone who
makes complaint cannot explain about his situation in detail. In addition, act
of complaining often brings annoying. When person who is annoyed tell about
their complaint directly to the other person, he can sometimes make mistakes. I
also learn this from my personal experience. Last year, I was in the restaurant
eating dinner with my family. While eating, I saw employee accidently spilled
coke on the man’s pants without notice. The man was annoying so he tried to
complain to the employee. However, the employee didn’t understand the situation
because the man didn’t explain it properly. Surprisingly, the man failed to
control his anger and beat the employee. This was the terrible moment I ever
saw.
For the reasons based on my experience above, I prefer to complain
in writing then to complain in person. |