▶ Your Answer :
In this society, services are very important. Whether you are in the restaurants, coffee shops, markets, or even airports. Pretty much everywhere you go require good services in order to have a lot of customers. However, if some bad services are provided, customers complain by either in person or by writing. I believe when this happens, writing to that company or to the person would be way better than talking in person. To begin with, complaining in person can result an argument. When people get poor services from the company or markets, they are more likely to be in a bad mood. This means that if they start complaining to the employers, they can start an argument. Because emotions are put in that conversation, if one of the people cannot control their feelings, they can find themselves in a bad situation. I have seen similar situation before in the restaurant. The customers did not like what the food that they ordered, so the customers started to yell at the server. When I saw that situation, I felt bad to that server. I thought to myself that it would have been better if she sent an email to the restaurant later. I am sure that restaurants would have been more acceptable to hear feedbacks. Next, if a person writes to the company about the poor services or products, the company can improve in that part. On the other hand, when complaining in person, you do not have the proof that you complained, so it is hard for the employers to remember the things you said. When I bought a watch from the store, it looked normal and fine. However, when I got home from the store, and tried to use it, it did not function well. I sent an email to the company saying that the product is not functioning properly, the company gave an address to send back the product and said that they will check it elaborately, and will send a new watch to me. Because I sent an email, they will still have the email that I wrote to them which helps the company to improve. Talking them in person can make them feel bad and can be done emotionally. On the other hand, when writing, it will help the customer and the company. For these reasons, I believe that complaining to through writing is the best way to express the customer's feelings or ideas. |