참고해서 시험 대박나세욤 ;)
1. The sample letter contains 14 gaps. Complete it by putting a preposition in each space.
Dear Mr. Peter,
Thank you for your letter of 20 September. I was very saddened .......... your account of what happened in our hotel last month, and I am writing to express my apologies .......... this. I can understand that you were shocked .......... the way the receptionist behaved. There can be no excuse .......... such behaviour and I fully understand why you felt you needed to complain .......... the situation. I can provide no explanation .......... the way the employee spoke to you.
As a member of Darius Hotels Group, we have a reputation .......... being perfect .......... looking after our customers, and I am very sorry that your experience .......... our service did not confirm this. I intend to deal .......... staff member appropriately and I will ensure that he does not repeat this behaviour .......... sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical .......... our staff.
As the guest service manager, I am responsible .......... all of our employees so please accept my apologies again and this voucher worth $100 to spend in any .......... our hotels.
Yours sincerely,
John Norman
Guest Service Manager
[Answer]
by, for, by, for, about, for/of, for, at, of, with, by, of, for, of
2. Marina has just started a new course at college and her tutor has asked her to write him a letter telling him something about herself.
She has made ten mistakes in verb tenses in her letter. Find and correct them.
Dear Tutor,
I am coming to Brighton College from Singapore, where I was a student for ten years. I did already take examinations in Singapore in English, Biology, Computer and Maths. My highest score is for Computer: I got grade A.
When I was a student in Singapore I also have a part-time job in a shop. My uncle owns a supermarket and so I helped him in the evenings. I used to worked there four nights a week and I think this was very good experience for me.
At the weekends, I usually played volleyball with friends or, if the weather's bad, we have been to the theatre, which is very popular in Singapore. Because of my part-time job, I also did spend a lot of time studying at the weekend.
I didn’t go to many other places. My father took me to Thailand once. Three weeks after we had returned he also went to Malaysia and took the whole family.
This is a brief description of my background.
Best wishes,
Marina
[answer]
am coming -> have come
did alreay take -> have already taken
also have -> also had
used to worked -> worked/ used to work
weather's bad -> weather was bad
have been to the theare -> went/ used to go to the theatre
did spend -> spent
didn't go to -> haven't been to
we had returned -> we returned
3. You should spend about 20 minutes on this task.
You are a student at an English language school in Brighton and are living in private accommodation with other flat mates. You have not had hot water or heating for some time. The landlord’s workmen have tried to fix the problem but without success.
Write a letter to the landlord. In your letter:
- state your reason for writing
- describe the problems and explain how you feel
- propose a solution and risk the landlord to take action
Write at least 150 words.
You do NOT need to write any addresses.
model answer:
Dear Mr. Jones,
I am one of the tenants at your property in Upper Lewes Road, and am writing to complain about the fact that we do not have any hot water or heating in our house.
As you know, we have been living in this house since September and have always paid our rent on time. However, we have had no hot water for last two weeks. This is making our lives very difficult, especially as it is now the middle of winter. Last week you said you would send a workman to our house within 3 days, but no one came. After calling many times, the workman eventually arrived at the house 5 days later. Unfortunately, he said he could not fix the problem because the boiler was too old! We are now extremely unhappy about this solution.
We are prepared to continue to rent your house but please arrange for emergency repairs to be made. We also request a 40% discount on our rent for the period we have been without any hot water or heating.
We look forward to hearing from you.
Shannon Brown
(188 words)