You recently made an online purchase and the product was not the same as the description on the website.
Write an email to the website support department in about 150-200 words. Your email should do the following things
What you purchased and when.
Exactly how it is different from the website description.
How you would like the company to fix the problem.
Total 170 words
Dear Sir or Madam,
My name is Yuri Kim, and my order number is 78079. I am
sending this email regarding a wrong item that I received from your website.
I purchased a picture frame from your website a couple of
days ago. The product page described that the length of the picture frame is 10-inch.
However, this morning, I was very disappointed when I received and opened the
parcel from your website. It was because the picture frame looked much smaller
than the description. I measured the length of the frame, and it was only 7-inch.
The size of the picture frame that I received today is not what
I need. In addition, I need a picture frame with the right size for an event on
this Friday. To resolve this issue, I hope you send me a right product with priority
courier service. Also, please inform me how to return the wrong item as soon as
possible. I am looking forward to hearing from you.
Sincerely,
Yuri Kim