Do you agree or disagree with the following statement? It is better to complain in person than in writing. Use specific reasons and examples to support your answer. |
On any given day, it is inevitable to see people who are in a long line at the customer service center or people who are in front of the computer to complain about the poor services and faulty products they receive. From my point of view, I fully believe that to make a complaint in person is the most effective way. My reasons for this are that complaining directly reduces misunderstandings. Besides it allows me to save lots of time.
To start with, by making complaints in person, customers can appeal their situation in a precise and specific way. That is face-to-face correspondence helps the customers precisely express how well they use a product and how much they are satisfied with services offered without any serious misunderstandings. To take a personal example, when I lived in a boarding house last year, a washing machine was out of work, so I left a memo for the household to notice it. But, actually there was no action to be taken, because the household mistake the washing machine for the other one. Then I ran into her and make the things right telling her exactly which machines was not working. I realized by myself that making a complaint in person works better.
In addition, to complain in person enables many customers to save their time. To be more specific, they do not have to get a pen and paper or turn on the computer to write down their complaints and also need not to come up with any idea if they talk through the phone or have a direct conversation to complain. To illustrate this, I ordered two mp3 players but the color of one of them was not what I wanted. To make an exchange, I made a phone call to the company directly and said that I got the wrong products. As soon as the receiver heard that, he gave me an apology and requested me to send back to the company. It just took two minutes for me to solve the problem. |