During our lives, we encounter countless problems. Those are needed to be changed or arranged, we have to consider what the best way to complain to be solved the problems. I believe that writing is a better way to complain rather than speaking because there are several reasons: making clear the problem and asking detail requirements.
Complaining through writing, it makes clear to others what kinds of problem I have. It is often occurred when I complain something to others in speaking. Sometime, I could not calm down because they do not mind it a lot even though it is important for me. I believe anger doesn’t make any solution. It makes me hard to explain what types of trouble I get. However, the way of writing to complain, it certainly makes the complaining is more detail and logical. For example, I had a serious problem on my Toefl test scheduling. The regional test center that I registered had been changed arbitrarily by them because of a technical problem. I called them several times to arrange it again, but I couldn’t get any clear answer. Event though, the regional registration center staff, and I talked for almost two hours each times. I thought there must be another way, and then I tried to e-mail them to complain. Finally, I got a satisfying answer from the contingency group of the company. I had to go another location, but they paid for my entire travel expense such as lodge and rental car.
Writing is better to require what I would like. When I complain for some problems that others make, I feel it is hard to ask some one reimburses something to me in face to face communication. It is even more serious if I have to ask some valuable things because I can’t ignore the other person’s status or feeling. He may not have power, money and position. Additionally, I could miss one or two of my requirements in speaking. It is not only hard to require reimbursement but also it would be hard to be solved. However, in writing to ask compensation, I would minimize possible mistakes that I can miss in speaking. Beside, I don’t have to consider the other person’s situation because writing would be remain as a record that he can show to others if he doesn’t have power, money and position. For instance, every shopping mall or mart has supervisors or managers, but it is not easy to contact them directly when I have some problems in the mall. I would spend much time, and I have to be patient to contact them, but if I post my problem on their web sites, I get satisfying answers or at least I don’t have to spend much time to wait answers from responsible people.
There must be preferred ways to complain among people. Somebody likes to ask in speaking. However, I would like to complain through writings because there are two important reasons. I can make my problem clear how it is happened, and I can ask detail requirements what I exactly want.