Today, everyone all over the world purchase a product or receive a service to fulfill their own satisfaction. However, it is impossible to make all the customers gratified with what they comsumed. It is inevitable to avoid getting complaints from them. Those who are very furious about the product often complain in person or in writing and calling the company, so that they can get a compensation from the company. If I were one of the consumers who are not satisfied with the product, I would call the company or write an email for a compensation rather than complaining in person for several reasons.
Even though visiting the company and talking with the supervisor face to face seem to be more effective, I will not choose this option because it is so much time and effort consuming. I do not see the reason why I have to use my precious extra time for a poor service or product which is a fault of the company. It is the company's work to make us satisfied and compensate us when the product or service does not fulfill the consumers' expectation. If I go to the office to talk with a supervisor in face to face communication for just one complaint, it would be really waste of my time and effort. Even If I go there, there is no guarantee that I will be able to talk to him because he might be on an official trip.
The other reason why I prefer to complain in calling and writing is because the technology has advanced greatly. We can now call someone in a distance easily; we are even capable of having a face to face communication with a camera cell phone. Some people say we should visit the company and show our facial expressions for a more expressive communication, nevertheless this is now a problem of the past not the present. With a camera cell phone, we can express our feelings and thoughts more thoroughly; it is so realistic that it feels like the person whom I am talking to is right infront of me. Thus, just a simple one phone call will be enough to show how I feel about the product and make the company to feel responsible for their own duty.
From my perspective, I strongly support the idea of calling the company because it is more pragmatic and efficient. It is important for a company to produce a product which make customers feel happy. Furthermore, it is also important for consumers to express how they feel about the product and try to make company to reflect customers' preference. Nonetheless, I firmly believe, prior to all the things that I mentioned before, the most significant point that both company and comsumers to remember is not to get too much furious about the situation. Both has to understand each other's stance also try to yield for their own good. I think then both company and consumers will get happy! |